Common iPhone Problems

What is the most common problem for iPhones?

The most common problem for all models is a cracked iPhone screen which requires the glass to be replaced. We are known around town as the “fastest iPhone repair in Arizona” because all of our front glass replacements take only 15-20 minutes. The phone screen is one of the most fragile parts of an iPhone, leading to it being repaired more often than anything else. In order to keep up with the high demand for iPhone screen replacements, we keep a large stock of the highest grade LCDs for a wide range of models, from the iPhone 6 all the way up to the most current iPhone 11 Pro Max. Although broken and cracked glass screens are the most common problem for iPhones, there are things you can do to prevent this from happening. A high-quality tempered glass screen protector has the ability to protect your phone from damage if you accidentally drop or scratch it. In addition to a tempered glass screen protector, a quality phone case can also increase your device’s protection from accidental damage and a cracked screen. We carry both tempered glass screen protectors as well as a large range of quality phone cases for all iPhone models at every one of our locations. To find out more, call a store near you.

Battery Issues

Although all iPhones have the potential to succumb to battery problems, it is uncommon to see these problems in iPhones that are less than two years old. A majority of our battery replacements are done to increase the total usage time of a device from a full charge, as well as to stop the phone from shutting down prematurely when the battery level has not yet reached 1%. These two issues typically arise after two to three years of regular usage, depending on how well the iPhone’s battery is maintained. Leaving an iPhone plugged in for extended periods of time after it is fully charged and subjecting it to extreme temperatures are some of the ways a device less than two years of age can start having battery issues. Once an iPhone reaches three years of age, it is very common for it to need a battery replacement, a majority of the devices that come to one of our locations with battery issues are around this age. Currently, the most common iPhone models we see with battery issues are iPhone 6’s and iPhone 7’s, however, in recent months we have started to see more iPhone 8’s and iPhone Xs have these problems.

Charging Ports

If a person is having an issue with the charging port on their iPhone it can be the result of many different things, however, the most common issues we see related to iPhone charging ports is that they are clogged with dirt or debris, or a metallic object has gotten stuck in them causing a short circuit which renders the charging port useless. In either of these scenarios, replacing the charging port is the best way to bring your iPhone back to life and restore that factory fresh click you hear when you plug in the charger which tends to fade over time from plugging and unplugging the cord over and over again. Currently, we see iPhone 8’s, iPhone 7’s and iPhone 6’s needing charging port repairs more than any other models as it can take a couple of years for the build-up of dirt and debris to become noticeable, however, it can largely depend on the level of care you take with your device. As with most iPhone issues, proper care and prevention can delay these issues from happening for a much longer period of time. It is recommended that you take your iPhone into any of our locations for a low-cost internal cleaning to prevent your device from having any problems with the charging port.

Back Glass Damage

Starting with the iPhone 8 series going forward, these devices utilize a back glass panel instead of aluminum back like some of the earlier iPhone models, which allow the device to use the wireless charging feature. Wireless charging requires the back of the phone to be made of this glass so the magnetic field from the wireless charger properly transfers power to the coils in the back of the device. Just like the front glass screen on these iPhone models, the rear glass is very delicate and can become broken or cracked very easily if proper care is not taken. Due to the nature of these glass backs being similar to a screen in terms of strength, structure, and potential exposure to physical damage, we see almost as many broken back glass iPhones as we see front glass screens. We utilize an intricate machine that uses a special laser to remove this glass without damaging the wireless charging coils inside the device, as well as the other more delicate aspects of the iPhone such as the camera. Because of the nature of the back glass, it is no surprise that we see many iPhone 8’s, iPhone X’s and iPhone 11’s needing both a front glass and rear glass repair. In fact, since the launch of the iPhone 11, we’ve seen almost the same volume of damages to this back glass as we have the front glass on the earlier models like the iPhone 6 and iPhone 7. Just like the delicate front glass screen, proper preventative measures such as a quality phone case can increase the longevity of your back glass and keep it from becoming cracked or scratched. You can pick up one of our top-of-the-line iPhone cases and tempered glass screen protectors from any of our stores, as well as book your next iPhone repair.